Mercer
Help

Finding what you want
Contacting Customer Service
How to search
Seeing what you want
How to customize your home page
Choosing your language(s)
Using the site
Log in
Forgot your password?
New member registration
Change your details
Privacy and security
Privacy Policy
Terms and conditions
Purchasing and payment
How to download files
Problem with an order?
Credit cards and check cards
Top questions
How do I contact someone for more information?
How can I contact a particular Mercer office or consultant?
What is Mercer and what do you do?
What will you do with the information I give you when I register or order something on your site?

Finding what you want

Contacting Customer Service

If you have questions about anything that you see on our site or about any Mercer services or products, you can contact us via e-mail message using the form on our Contact Us page.

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How to search
  • Make sure the words you enter are spelled correctly
  • Use more words to get more specific results
  • Use quotation marks ["word1 word2"] to create a phrase; for example: "actuarial services." Enclosing the phrase in quotation marks ensures that the words appear together in the results.

If you want to search:
  • For complete phrases such as the phrase "actuarial services": type in "actuarial services"
  • For the words "actuarial" and "services": type in actuarial services or actuarial and services
  • For both the phrase "actuarial services" and the word "retirement": type in "actuarial services" and retirement)
  • For "attract," "attracting," "attraction," and any other word that begins with "attract": type in attract*

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Seeing what you want

How to customize your home page
You can create a custom home page on this site so that you see the information most relevant to you first. If you are a new user, go to the Registration page. After completing some basic information, you can choose "Topics of interest" and "Geographic areas of interest" from lists. Based on these choices, we will present your custom home page with your preferred topics and geographies first.

If you are already registered, you can change your topic and geographic preferences by going to the Personal settings page.
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Choosing your language(s)

You can choose to view this site in English or another language. Based on this choice, you will see all site features, including navigation, in your chosen language. To set your language preference, go to the Languages page.

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Using the site

Log in

You can view this site without registering. But if you register, we can present custom views of our information, matching your preferences for topic, geography, and interface language. To log in, simply click on Log in at the top of your screen.

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Forgot your password?

If you cannot log in because you forgot your password, you can simply supply your username (usually your e-mail address) and submit it. We will send you your password by e-mail promptly.

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New member registration

We encourage you to register on this site. Registered users get access to content that other users do not, and you can also choose to customize your information to see your preferred topics and geographies first. We will treat your registration data carefully; see our Privacy Policy for details.

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Change your details

To change your preferences for topic, geography, or languages, simply go to Personal settings and follow the simple steps there.

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Privacy and security

Privacy Policy

We know your personal information is valuable, and we have a thorough Privacy Policy that describes how we will use and protect the information you supply to us.

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Terms and conditions

Your use of this site is subject to legal terms and conditions, which you must agree to as part of the registration process. You can view them here.

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Purchasing and payment

How to download files
We offer a range of downloadable files. Some are free, and others require a payment or subscription. To download a PDF file, you must have a copy of Adobe Acrobat® Reader on your computer. If you do not have a copy of this free program, you can quickly download a copy from the Adobe website.

If the product you are downloading is not a PDF, you will get more specific download instructions during the purchase process.

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Problem with an order?

If you have a problem with an order, you can contact us via e-mail message using the form on our Contact Us page.

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Credit cards and check cards

You can use a MasterCard, Visa, or American Express credit card to place an order on our site. Invoicing is also available on products that offer this payment option.

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Top questions
How do I contact someone for more information?
  • For questions about a Mercer survey or to participate in a survey, call toll-free from the US at 800 333 3070. For callers outside the US, please visit www.imercer.com to find the number for your location.
  • For pensions, 401(k)s, or regarding checks from Mercer Trust, please contact Mercer HR Services. Callers with US-based accounts, call 866 454 6477. Those with Canada-based accounts, please call 877 963 7237 (877 9MERCER).
  • If you are a member of the press or have a public relations inquiry, please visit our Media Center Contacts page.
  • If you are applying for a career at Mercer, visit our Joining Mercer page.
  • To inquire about purchasing Mercer products and solutions, use the e-mail form on our Contact Us page.
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How can I contact a particular Mercer office or consultant?
You can send most Mercer employees an e-mail message using the address format "first.last@mercer.com," where "first" is the employee’s first/given name, "last" is the employee’s last name/surname.

For a particular Mercer office, please see our Office Locations page.
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What is Mercer and what do you do?
Mercer helps organizations understand, develop, execute, and measure HR programs and policies with the goal of driving value growth through people. We employ more than 17,000 employees in over 180 offices in 41 countries and territories worldwide. Our commitment to full ownership of our operations enables our consultants to share thought leadership and maintain the highest service and technical standards wherever we work.

Learn more on our About Mercer page.
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What will you do with the information I give you when I register or order something on your site?

We value your privacy. You can trust us to keep your information confidential. We will not send you unsolicited e-mail. See our Privacy Policy for details on the steps we take to use your data only for specific purposes.

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