• Cancellations should be sent in writing to the course administrator:

Course administrator

Pensions Knowledge Team

Mercer Limited

1 Tower Place West

Tower Place

London EC3R 5BU

 020 7178 3502

 E-mail

• Cancellations received more than 30 days prior to the course will be refunded in full.

• Cancellations received less than 30 days in advance of the course will not be refunded.

• Please note that it is possible to transfer to another course date without penalty on the first occasion; subsequent transfers will be subject to a 30% administration charge.

• You may substitute a colleague for yourself at any time before the start of a course.

• All booking forms received are subject to Mercer's privacy policy.