With increasing legislation and technical complexity, our clients want a compliant, consistent and timely benefits administration service that is also cost effective.

Why Mercer

In support of our strategy to provide compliant, cost efficient, consistent and timely employee benefits administration services, we established the Mercer Global Operations and Shared Services Centre (GOSS) in India.

The added efficiency derived from GOSS not only increases the quality of the service delivery to our clients,  but allows us to leverage a well educated and well trained pool of resources while helping us to contain costs.

Created as an extension to our existing Mercer teams around the world, GOSS provides support through efficient delivery of definable and repetitive processing.

We deliver member and client facing services direct from our team in the UK as we understand the importance and the value that our clients place on this interaction. The management responsibility for the overall delivery of the service is also based here in the UK.

Features of Mercer's offshored employee benefits administration services

Typically, the processes that the GOSS team in India are responsible for fall into the categories of being

• Non-client or non-member facing
• Highly automated and repetitive
• Data-entry and data-reconciliation oriented
• Rule-based (can be documented in step-by-step procedures)

Examples:

• Member data changes
• Department of Work & Pensions data changes
• National Insurance Contributions Office (NICO) cessations
• Pensioner payroll data changes and reconciliations
• Work pipeline management and follow-ups

Benefits of Mercer's offshored employee benefits administration services

Innovation - a new benchmark in the delivery of employee benefits administration

Security - contractual agreements with security controls in place to meet all data protection requirements

Efficiency - streamlining, standardising and improving business processes through quality focused management processes, management information and the establishment of best practices

Resources - extra resources from highly educated, well trained team, with increased capacity from technically skilled, qualified teams in the UK

Quality - Mercer is committed to providing a high quality service to our clients. Our Global Operations and Shared Services Centre plays a key role in establishing best practices that can be rolled out on a worldwide basis