Communication



Mercer’s Communication business helps clients plan and implement HR programmes and other organisational change in order to maximise employee engagement, change employee behaviour, and achieve measurable improvements in business performance. We are differentiated by our deep HR content expertise, proprietary Communication for Impact (CFI) methodologies, understanding of change processes, employee research and measurement techniques, and global resources.

Within this context, we help our clients with:

Communication strategy and measurement

• Strategic communication planning
• Leadership communication workshops
• Communication effectiveness audits 
• Communication measurement

Broad-based/organisational communication

• Organisational change related to mergers and acquisitions, restructuring, etc.
• Employment relationship branding
• Crisis communication

Compensation and performance communication

• Compensation and total rewards
• Executive remuneration
• Performance and talent management

Compliance communication

• Summary plan descriptions, with simultaneous print and electronic publishing capability

Health care communication

• Benefit plan changes
• Annual enrollment
• Consumer health education programmes

Online communication

• HR portal strategy, content development, and design
• Online total rewards
• Website assessment and usability audits

Retirement/pension communication

• Communicating scheme change – from DB to DC and new
  plan designs
• Communicating the value of the company pension scheme
• Investor education
• Pension scheme mergers
• Solvency communication
• Governance communication
• Spectrum services
  • Member Nominated Trustee selection processes
  • Summary funding statements
  • Member newsletters
  • Pension booklets
  • Personalised total reward statements
  • Pension member surveys

Research

• Employee engagement surveys
• Focus groups
• Cultural assessments
• Organisational effectiveness surveys

Communication tools

iManage™ – iManage is Mercer’s best-practice model for creating a web-based, self-service destination for employees, HR staff, executives and other managers – connecting them to all the personalised, real-time data they need to better manage their HR plans and programs. A custom-built solution, iManage helps pull the fragmented world of HR delivery into one model that is intuitive and easy to use for all parties.

Issued in the United Kingdom by Mercer Limited which is authorised and regulated by the Financial Services Authority. Registered in England No. 984275. Registered Office: 1 Tower Place West, Tower Place, London, EC3R 5BU.